Terms and Conditions
Terms and Conditions — Nure Haram Travels
These Terms and Conditions govern all bookings and use of the website nureharamtravels.co.uk, operated by NexusHub Travels Ltd (Company No. 15431285), trading as Nure Haram Travels, registered at 34–35 Hatton Garden, Holborn, London. By using this website or making a booking, you agree to be bound by these terms.
1. About Us
This website is owned and operated by NexusHub Travels Ltd, trading as Nure Haram Travels. References to “we”, “us” or “our” mean NexusHub Travels Ltd. References to “you” or “your” mean the person using this website or making a booking.
Our normal business hours are Monday to Friday, 09:00 to 18:00, excluding UK bank holidays. You can contact us at info@nureharamtravels.co.uk or by calling +44 20 3603 1040.
2. Regarding Flight Bookings
NexusHub Travels Ltd does not currently facilitate flight-inclusive bookings. We offer Umrah hotel accommodation, visa assistance, and ground arrangements. Please contact us directly for further information on available services.
3. Making a Booking
By making a booking with us, the lead passenger accepts these Terms and Conditions on behalf of all members of the party. No booking is confirmed until we have received your deposit and issued written confirmation.
You are responsible for ensuring all passenger details provided are accurate and complete. NexusHub Travels Ltd accepts no liability for losses arising from incorrect information provided at the time of booking.
4. Pricing
All prices are quoted in pounds sterling and are subject to change until full payment is received and tickets are issued. We reserve the right to pass on any increases in airline taxes, fuel surcharges, or government-imposed levies that occur after booking but before ticketing.
5. Payment
A deposit is required to secure your booking. The balance must be paid by the due date shown on your confirmation. Failure to pay by the due date may result in cancellation of your booking and loss of your deposit. Full payment may be required immediately for late bookings made within 14 days of departure.
6. Cancellation by You
All cancellations must be notified to us in writing by the lead passenger. Cancellation charges apply from the date we receive written notification, as follows:
More than 42 days before departure — deposit only
29 to 42 days before departure — 50% of total booking cost
15 to 28 days before departure — 70% of total booking cost
8 to 14 days before departure — 90% of total booking cost
7 days or fewer before departure — 100% of total booking cost
After ticket issue — 100% of total booking cost in all cases
Charter flights carry a 100% cancellation charge at all times, both before and after ticket issue.
7. Changes to Your Booking
If you wish to amend your booking after confirmation, an amendment fee will apply per person. Changes must be requested in writing. We will do our best to accommodate changes but cannot guarantee availability.
8. Changes or Cancellation by Us
We act as agent for our ATOL-licensed principal. In the unlikely event that your travel arrangements need to be significantly changed or cancelled, we will inform you as soon as possible and offer you the choice of accepting the alternative arrangements, selecting another available package of similar value, or receiving a full refund of monies paid.
9. Flights and Airlines
Flight details including airline, flight number, and departure times will be shown on your booking confirmation. We cannot guarantee specific aircraft types. Scheduled airlines reserve the right to change flight times and we will notify you of any significant changes as soon as we are informed.
You must reconfirm your outbound and return flights at least 72 hours before departure. We accept no liability for costs arising from failure to reconfirm.
10. Passports, Visas and Health
You are solely responsible for ensuring you hold a valid passport and all required visas for your destination. Requirements can change and you should verify current requirements with the relevant Embassy or Consulate before travel. We accept no liability if you are refused entry to any country due to incorrect or incomplete documentation.
Where we provide visa assistance, this is limited to administrative support only and does not guarantee visa approval, processing time, or outcome.
Health requirements and recommended vaccinations for your destination may change. Please consult your GP or travel health clinic before departure.
11. Special Requests and Medical Conditions
Special requests should be made at the time of booking. While we will pass requests to the relevant supplier, we cannot guarantee they will be fulfilled. If you or any member of your party has a medical condition or disability that may affect your arrangements, please inform us in writing at the time of booking. We reserve the right to decline bookings where we are unable to accommodate specific needs.
12. Behaviour
We expect all customers to behave responsibly and with consideration for others. We reserve the right to terminate arrangements without refund if any member of your party behaves in a way that causes distress, danger, or damage to property or other persons.
13. Force Majeure
We accept no liability for changes, delays, or cancellations arising from circumstances beyond our reasonable control, including but not limited to war, civil unrest, terrorism, natural disasters, extreme weather, air traffic control strikes, or government action. We recommend you take out comprehensive travel insurance to cover such eventualities.
14. Travel Insurance
We strongly recommend that all passengers take out comprehensive travel insurance at the time of booking. Insurance should cover cancellation, medical expenses, personal liability, and loss of belongings.
15. Documents
Travel documents will normally be dispatched or emailed 7 days before departure. For bookings made within 14 days of departure, it may be necessary to collect documents at the airport. We accept no liability for documents lost in transit where delivery has been attempted.
16. Limitation of Liability
NexusHub Travels Ltd acts as agent only. Our liability to you is limited to direct losses caused by our own negligence. We are not liable for the acts or omissions of any principal, supplier, or third party. Our total aggregate liability for direct loss shall not exceed the total amount paid by you for your booking, except in cases of death or personal injury caused by our negligence, or fraudulent misrepresentation.
Nothing in these Terms and Conditions affects your statutory rights as a consumer under English law.
17. Privacy and Data Protection
We collect personal data when you use this website or make a booking. This data is used solely to process your booking and provide our services. We will not sell your personal data to third parties. By making a booking you consent to NexusHub Travels Ltd processing your personal data for the purposes of fulfilling your travel arrangements. For full details please see our Privacy Policy.
18. Correspondence
All official correspondence must be conducted via our registered email address info@nureharamtravels.co.uk. NexusHub Travels Ltd accepts no responsibility for miscommunication arising from correspondence through unofficial channels.
19. Governing Law
These Terms and Conditions are governed by English law. Any dispute arising in connection with your booking shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
20. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Your continued use of this website constitutes acceptance of any updated terms. We recommend you review this page before making a booking.
NexusHub Travels Ltd — Company No. 15431285 — Registered in England and Wales
Trading as Nure Haram Travels — info@nureharamtravels.co.uk